Frequently Asked Questions

We currently deliver throughout New Zealand. Available delivery options and charges are shown at checkout.

Yes. All orders are sent in plain, discreet packaging without product details on the outside.

When your order has been dispatched, you will receive a confirmation email with tracking information when available.

Please contact us as soon as possible. We will do our best to help, but orders that have already been processed or dispatched cannot always be changed or cancelled.

All payment methods currently available for your location are displayed securely at checkout.

Payments are processed through secure third-party payment providers. Partna does not store your complete card details.

For hygiene and safety reasons, change-of-mind returns can only be considered when an item is unused, unopened and in its original sealed packaging. Please review our Refund Policy for full details.

Contact us promptly with your order number, a description of the issue and clear photos where possible. We will review the matter and arrange an appropriate solution.

We only use your information to process orders, provide customer support and operate our store in accordance with our Privacy Policy.

Always follow the instructions supplied with the product. Clean before and after use with a suitable product cleaner or mild soap and warm water when appropriate, and store it in a clean, dry place.

Please visit our Contact page and send us your question. We will be happy to assist.