Shipping policy

Shipping Policy Partna currently delivers to addresses within New Zealand only. International delivery is not available at this stage. All orders are sent in discreet, unbranded outer packaging. Available delivery services and charges are shown at checkout before payment.

Processing
Orders are generally processed within 1–3 business days, excluding weekends and New Zealand public holidays. During promotions or unusually busy periods, processing may take longer. If we cannot fulfil an order, we will contact you and provide an appropriate refund.

Estimated delivery time
New Zealand orders usually arrive within 5–12 business days after dispatch. This is an estimate, not a guaranteed delivery date. Rural addresses, carrier disruption and peak periods may cause delays. Any more specific estimate shown at checkout or in your dispatch confirmation takes priority.

Tracking and split shipments
When tracking is available, we will email it after dispatch. Orders containing multiple items may arrive in separate parcels and at different times. You will not be charged additional shipping because we split an order.

Delivery address
Please check your name, delivery address and contact details before submitting your order. Contact us immediately if anything is incorrect. Once an order has been processed or dispatched, we may not be able to change or redirect it. Additional carrier charges caused by an incorrect or incomplete address may be payable by the customer where permitted by law.

Missing, delayed or damaged parcels
If tracking shows no movement for an extended period, your parcel is marked delivered but cannot be found, or it arrives damaged, contact us at yuming970327@gmail.com with your order number. We will work with the carrier and provide any remedy required by applicable consumer law. Please also check the delivery location, household members and any safe place or collection notice.

Contact
For delivery questions, email yuming970327@gmail.com. Include your order number so we can help quickly. This policy does not limit rights available under the New Zealand Consumer Guarantees Act 1993 or other applicable law.